The Asterisk Voice over IP system is an advanced PABX
system with all the latest features of telephony.
Features include:
- Voicemail included
- Unlimited extensions
- IVR - Interactive Voice Response - An intelligent phone
system allowing you to direct calls quickly and efficiently to
the correct person or department
- AGI (Asterisk Gateway Interface) allows custom scripts to
interface with the telephony system
- Caller queues and groups allow intelligent distribution of
resources in your company
- Open-source technology with unlimited expansion capability
- Linux kernel ensures extreme stability
- Wide range of hardware and software available
- Easy to set up and administer, web-based administration
possible
- On-hold music - MP3 + wav
- Affordable technology – Incorporates standard PC hardware
and uses Linux OS
Sa Wireless implementation of your
Asterisk system includes:
- Customization of the PABX to suit your needs (IVR, queues /
caller groups, VoiceMail, Call recording)
- Installation of network cabling and configuration of
telephones
- Set-up of least-cost-routing , interconnecting offices and
branches
- Installation of console applications, allowing all employees
to view switchboard activity
- Set-up of home extensions or cell phone divert capability
allowing easy transfer of calls from the office to remote
location phones
- Installation of caller ID scripts based on existing customer
service or call centre solutions (ISDN only)
- Basic training on operating your new phone system
- Optional installation and configuration of SugarCRM, a
world-class open-source customer relation management (CRM)
application
- Assistance in optimizing your network - Quality of service
(QoS) – VOIP, data etc.
- Set-up of caller data records (CDR). This records phone
activity per user.
- Assistance with caller ID display on phones, enabling the
display of customer name instead of telephone number. The
contacts are updatable via a central database to avoid
repetition (ISDN only)
- Set-up of remote access – Remote management of PABX is
possible
- Set-up of trunking enabling you to use your existing data
network to cheaply call other destinations
- Firewall configuration
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